FlySafair will be auctioning bundles of flights, each consisting of 10 flight tokens. These flight tokens are only available for use on domestic flights operated by FlySafair and will have a fixed expiry date set to one year after the date of purchase.

Auctions will be hosted on the FlySafair website. FlySafair auctions will be run at random at the sole discretion of FlySafair. Users can attend the auction at their own discretion.

The auction will be a single day event and will be conducted at the sole discretion of FlySafair.

A Standard auction will run for a duration of 8 minutes. Users will bid on the flight tokens online via the FlySafair website and auction platform.

If an offer is received 2 minutes prior to the close of the auction, the remainder of the auction time will be extended by 5 minutes. Example: if there is 1m:39s remaining until auction close and a bid is received, the auction is extended and the new time remaining until auction close will be 6m:39s. This extension will continue indefinitely until no further bids are received before the auction closes or at FlySafair’s sole discretion.

Only users with a valid FlySafair profile registered on our website may participate in the auction.

In the event that users encounter difficulties registering an account on the day of the auction, FlySafair reserves at its sole discretion, the right to withhold automatic access to the auction. It is the user’s responsibility to ensure successful registration of the account prior to the auction and to maintain access to the associated email address used when registering.

Users must be 18 years or older to register and participate in auctions.

Travel Agents and third party companies are not eligible to participate in the auctions.

Users are solely responsible for the use and safe keeping of their account and payment credentials.

Any person who uses FlySafair FlyMore services, or performs any other act, with your user credentials, FlySafair will deem this as if such act was performed by the user themselves and with your full knowledge and approval. FlySafair shall not be held liable whether directly or indirectly for any misuse of your personal login or payment credentials to the FlyMore service.

The user must notify FlySafair immediately by email at: help@flysafair.co.za if you suspect that, or become aware of, any unauthorised use of your account.

The email address entered by the user at the time of registration on our website page cannot be changed at later stage. Please ensure that the email you used to register is correct and operative at all times.

Bidders must only bid if they have the intention of honouring such bid. All bids submitted in this auction are irrevocable and binding. By placing a bid, the bidder agrees to be legally bound by their bid and acknowledges that once a bid is placed, it cannot be withdrawn, retracted, or modified for any reason. FlySafair reserves the right to reject any bid that does not comply with these auction terms and conditions or is deemed not to be in the best interest of the auction. In the event of any disputes regarding bids, FlySafair’s decision shall be final and binding.

Users may bid on multiple auctions simultaneously.

Each auction will have a flight token reserve price set at the sole and absolute discretion of FlySafair at the beginning of the auction. Any bids below the reserve price set will not be accepted. FlySafair may at its sole discretion also set the minimum bid increment amounts.

The number of auctions conducted and the days on which they will be scheduled will be solely determined by FlySafair.

The user who bids the highest price prior to the auction closing will be declared the winner.

The winning bidder will be notified via email and WhatsApp that they have won the auction. The winner must make payment of their winning bid price within 15 minutes after receipt of the notification.

Payment must be made through one of FlySafair’s approved payment gateways (Ozow, Mobicred and card payments).

Failure to make payment within the specified time will result in the bidder being placed on the FlySafair no fly list. A bidder who fails to make payment on a winning bid will be placed onto a list of banned flyers and you will not be able to make use of FlySafair flights in the future until such time as you have paid for your winning bid.

You will only be removed from the no fly list at the sole discretion of FlySafair upon payment in full of your winning bid. Upon payment in full, you will receive your flight tokens.

Once payment is received, the flight tokens will be issued to the user’s FlySafair wallet for use when they book future flights with FlySafair.

Flight tokens bought through the auction platform will expire within one year of the purchase date.

Tokens are only valid for domestic flights operated by FlySafair within South Africa for all passenger types (adults, children and infants).

Tokens cannot be transferred between different FlySafair user accounts.

One token equals one domestic one-way flight for a single passenger.

Tokens can only be redeemed for Lite fare, no other fare e.g. Business class or Standard fare will not be eligible.

All token restrictions will be managed during token setup by FlySafair at its sole discretion.

All flight tokens and flight tickets booked will be subject to FlySafair’s Standard Terms and Conditions of Booking and Carriage.

The flight tokens will be applied to the cost of the air fare including VAT ONLY and excluding airport taxes and any additional extras, priority boarding, seat and booking changes, etc.

Users must make successful payment of the applicable airport taxes before a booking will be considered final. Additional services and extras may be added to a booking at the time of booking a flight and will be charged for at the going rate on FlySafair’s website. For these payments, Pick-a-Pay and Paylater payment methods will not be available.

The token can only be redeemed on the FlySafair website and app (It cannot be redeemed at the airport ticket sales offices and call centre).

The token pin will not be shared, to redeem the token the user must be logged in with their FlySafair account and will be able to redeem the token on the payment pages.

Tokens can only be used for new flight bookings, not for any flight modifications or adding of additional extra’s and flights already booked.

You can make changes to your booking on our website or app as long as you make the changes 1 (one) hour or more before the flight departs. You will have to pay a penalty charge per one-way flight for any changes made. If the new flight you want to book is more expensive than the one you already have, you’ll need to pay in the difference. Your original value of your token will be carried over to the new flight booking.

Any flight tokens not booked in the given year will be automatically forfeited.

Should the user for whatever reason miss their flight, you will forfeit your booked flight token as well as any airport taxes and extras already paid by you for this specific booking. If you’re at the airport, or get there within 1 (one) hour after the scheduled departure time, we’ll offer you the below option:

Seats on specific flights are not guaranteed and are available on a first-come-first-served basis.

No cancellations or refunds will be permitted to these bookings made using flight tokens except where FlySafair makes changes to flight times or incurs delays in which case the terms outlined in FlySafair’s Terms and Conditions of Booking and Carriage will prevail.

Winning bidders will receive notifications via WhatsApp and email.

It is the responsibility of the user to ensure their contact details are up to date.

Users can redeem their tokens on FlySafair’s website and app during the normal flight booking process.

The flight token may be used for any passenger, the only restriction is that the original passenger that won the auction must be logged into their profile to redeem the token and make the booking. Any passenger is eligible to travel on a flight booked using the token.

FlySafair reserves the right to amend these terms and conditions at any time without prior notice.

It is the responsibility of the user to review these terms and conditions regularly.

FlySafair will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use the auction platform.

By entering into this competition, you acknowledge and consent that FlySafair may process your personal information provided to us. Your personal information shall be processed in strict compliance with the applicable Data Protection Legislation (Protection of Personal Information Act, 4 of 2013) and FlySafair’s privacy policy accessible on request or on FlySafair’s website that can be found here.

These terms and conditions are governed by and construed in accordance with the laws of South Africa.

A tax invoice can be obtained from flymore.flysafair.co.za under the "My Winning Bids" section, accessible when logged into the winning auction profile.

Tax invoices are available only for auctions that have been successfully paid.

Tax invoices will remain accessible for 7 days after the auction bid was assigned.

By retrieving the tax invoice, you consent to the use of some of your personal information as variables in a URL. This URL will direct to a third-party site responsible for generating the PDF tax invoice.